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What happens next

Three simple steps, no waiting around

A real person reads your message

Your message goes straight to the team best placed to help: reservations, guest services or property management.

We get back to you

We’ll reply as soon as possible by email or phone, depending on the contact details you provided.

We sort it out

If it’s a booking enquiry, we’ll send you availability and prices. If you’re contacting us about your property, we’ll arrange a visit.

Is it urgent?

If you’re currently staying with us and need help right away, don’t wait for an email reply: call us or send us a WhatsApp message and we’ll assist you.